The Fresh Food Disconnect: What Grocery Retailers Miss About Consumer Preferences

FFH Food Science Lab

The Fresh Food Disconnect

How Grocery Retailers Miss Consumer Priorities: New Deloitte Research Reveals Critical Gaps

According to groundbreaking Deloitte research analyzing consumer and retailer perspectives, there's a massive disconnect in the fresh food market. While 68% of consumers are willing to pay a premium for the best fresh food—a 7-point increase from last year—grocery executives significantly underestimate this willingness, believing only 19% would pay more for sustainable options. The data reveals consumers rate organic foods as 47% more important than retailers estimate, with environmental sustainability showing a 27-point perception gap. Most strikingly, consumers are willing to pay a 30% premium for sustainable fresh food, while retailers assume only a 12% premium is acceptable. This misalignment represents a critical opportunity for retailers to better serve health-conscious shoppers who increasingly view fresh food as an investment in their wellbeing, not just sustenance.

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Across the Aisles: Grocer and Consumer Perspectives on Fresh Food

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68% Willing to Pay Premium
47% Organic Importance Gap
30% Consumer Premium
12% Retailer Assumption

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